Regional District of North Okanagan seal

Regional District of North Okanagan pet licensing

Why license?

In accordance with local laws, pet licences are mandatory in the Regional District of North Okanagan. In fact, licences are mandatory in nearly every community across North America. Why? Because licences help keep pets and the communities they live in safe. DocuPet was brought on board to simplify and improve pet licensing to benefit not only pet owners like you, but the entire community. DocuPet makes it easy for the Regional District of North Okanagan to deliver a successful pet licensing program with a streamlined software and management solution that makes licensing a breeze for pet owners and administrators alike.

How to license

Online

The fastest and easiest way to license or renew is right here. You’ll create a profile for your pet, upload any necessary documents, process your licence registration, and receive purchase confirmations via email. Payment can be made using a credit card or Visa/Mastercard debit card. Each year, you just need to log in to your existing account and renew - it’s super easy!

Renew my pet's licence

My pet has a licence, but it has expired or will very soon.

Renew now

License a pet for the first time

I've never licensed a pet with the Regional District of North Okanagan before.

License now

In-person

In person licensing is available at the following location(s) however it’s important to know you will still receive your tag in the mail:

Don’t forget to check hours of operation, appointment policies, and accepted payment methods prior to heading out.

Regional District of North Okanagan:
9848 Aberdeen Road, Coldstream, BC V1B 2K9

District of Coldstream:
9901 Kalamalka Road, Coldstream, BC V1B 1L6

Village of Lumby:
1775 Glencaird Street, Lumby, BC V0E 2G0

Mail

If you opt to license via snail mail - keep in mind processing your registration will take a lot longer!

Make sure you complete the below form in full and that it is free of any errors otherwise your registration may not be successfully processed. The fine print is there for a reason so keep an eye out for accepted payment methods, who the cheque should be made out to, where it should be mailed, and any required supporting documentation.

Pet licence form

Download Application Form

Phone

If you're unable to complete your pet's licence online, you can contact our Customer Care team for assistance. Please note that licences are primarily designed to be completed online, and phone support is intended for troubleshooting or special circumstances.
We can accept credit cards and Visa/Mastercard debit cards for payment.

DocuPet Customer Care: 1-855-249-1370
Hours of Operation:
Monday-Saturday: 6:00 AM - 6:00 PM PDT (excluding holidays)
Sunday: 8:00 AM - 4:00 PM PDT

Licence fees & details

Pet licences are required for all dogs living in the Regional District of North Okanagan. They must be renewed every year prior to the expiration date. Licences expire exactly 365 days from the start date of the licence. You will receive reminders from us about upcoming licence expirations via mail, phone, and email.

Dog Licence
Dog Licence	1 Year Fee
Licence	$25.00

A replacement tag is available for a $5.00 fee.
Prior to licensing your dog, you will be required to verify that you have read, understand and consent to the Regional District of North Okanagan Bylaw Bylaw.
A late fee of $15.00 applies immediately following licence expiration.
When licensing a Certified Guide or Assistance Dog for the first time, licensing must be done in person. Future renewals may be done online once the status is verified.
Licences are required for all dogs over three months of age.

Frequently asked questions

LICENSING OPTIONS, DATES, AND LOCATIONS

What jurisdictions does the Regional District of North Okanagan provide licensing services for?

The Regional District of North Okanagan provides licensing services for the following areas: City of Vernon, District of Coldstream, Village of Lumby, Electoral Areas “B” and “C”, and the portion of Electoral Area “D” in the Lumby & District Fire Protection Area.

What is the refund policy on licenses?

Refunds may be granted if your pet has passed away, provided the request is submitted within 30 days of the license purchase date. After this period, we’re unfortunately unable to process a refund.

Do licences need to be renewed annually?

Licences are required to be renewed prior to the expiration date each year.

Where can I license in person?

You may license in person at the Regional District of North Okanagan located at 9848 Aberdeen Road in Coldstream.

When does my pet's licence expire?

Licences expire exactly 365 days from the licence start date. If you renew prior to the upcoming expiration date, your pet's new licence will start the day after expiration, not on the date of purchase.

How old does my pet need to be for me to license them?

All pets over the age of 6 months are required to be licensed.

When can I renew my pet's license?

You may renew your pet's license within 90 days of your pet's current license expiration date. If you renew prior to the upcoming expiration date, your pet's new license will start the day after expiration, not on the date of purchase.

I licensed at a third party location like a pet store or vet's office, why don't you have my record?

Partners typically receive licensing records from third party locations on a monthly basis. Once the licensing records have been picked up a member of your community's licensing team will upload the license record within 14 business days. Please reach out to your community directly to check on the status if you purchased a license and don't see the records reflected in your online account within 60 days of the purchase date.

FEES AND FINES

Can I receive a seniors discount?

There are no senior rates to license your pet.

Why am I being charged a late fee?

Late fees come into effect immediately following licence expiration.

Is there a discount for licensing multiple pets?

No, there is no discount for licensing multiple pets. Each pet will be charged the appropriate licensing fee.

My pet qualifies for the service animal rate. What do I do?

Please visit the Regional District of North Okanagan in person if you are qualifying for this rate for the first time. Once the team there verifies your designation you will be able to renew online in future years.

What is the fee for licensing?

Visit this page for licensing options and fees.

PET INFORMATION AND PROFILES

Does my licence transfer if I am moving?

If you are moving please be sure to update your address by logging into your online account and navigating to your Profile Settings page. Even though you are moving you’ll still be able to keep your pet's tag and access your pet's online account. However, your current licence may not be valid in the new community you are moving to. Please get in touch with the pet licensing provider in the new community you are moving to in order to find out more information.

MUNICIPAL INFORMATION AND BYLAWS

Where can I find information about the pet licensing bylaw?

Visit https://www.rdno.ca/dogcontrol for information on licensing and Dog Control Bylaw.

Are there any restricted breeds?

No, there are no restricted breeds.

What species are required to be licensed?

The following species are required to be licensed: Dogs.

Who do I call if there’s an emergency involving dogs? (dog attack, loose dog, etc.)

Please get in touch with RDNO Dog Control at 250-541-3647 (DOGS).

How do I make a complaint?

Visit this page (https://www.rdno.ca/dogcontrol) and submit a dog incident report. TO contact RDNO Dog Control call 250-541-3647 (DOGS) or email dogbylaw@rdno.ca.

HELP DESK

Still have a question that you have not been able to answer?

Visit our DocuPet Help Desk for more information.